Download the HEAD Practical Guide 2024-2025

Students' cards are distributed during the Immatriculations days.
Monetic badges (white access cards) giving you access to buildings and printers, are distributed during the mandatory information session at the beginning of the academic year.

In case of loss, advise the Bureau des études - bureaudesetudes.head@hesge.ch
New cards / badges will be charged CHF 20.- each.

The personal semestrial certificate of studies is available on the AGE Student Portal the first day of each semester, or in advance upon payment of the tuition fees.

Personal leave
Temporary interruptions of studies for personal reasons (requests for a semester of leave) must be duly justified. A written request (email) for leave must be sent to the Dean of Studies before the scheduled start of the absence. The Head's direction decides on this subject. The semester(s) of leave is/are not included in the study time and a reduced tuition fee of CHF. 150. - is charged during the leave for personal reasons. The total time off period cannot exceed two semesters.

Illness, Accident, Maternity
Long term leaves (minimum one semester) for reasons of illness, accident or maternity confirmed by a medical certificate are not accounted for within the student’s curriculum and a reduced tuition fee of CHF. 150. - is charged during the semester of leave.

Exmatriculation
Students willing to dropout their studies must address a written request of exmatriculation to the Dean of studies.
Long term absence for other reasons than the one mentioned above can lead to exmatriculation.
Exmatriculated students willing to continue their curriculum will have to go through the entire admission process again (application and interview) without guarantee of success and will be bound to pay for all tuition fees and other costs related to their previous curriculum in the school.

Military service / Swiss army (in French only)
Whenever possible, military obligations should be fulfilled before the start of studies. To request a deferral of military service during studies, the student must submit a written request to the military authority well in advance. The student must complete the appropriate form available on the website of the cantonal military authorities, sign it and then submit it to the Office of studies at HEAD – Genève - either by email to bureaudesetudes.head@hesge.ch or in paper format to office 1.12 in building E. The Office of Studies will support the request if it is deemed justified.
After reviewing the student’s situation, the Office of Studies will return the completed and signed form, with supporting arguments from HEAD – Genève, to the student by email. It is the student’s responsibility to send the form to the liaison office of their canton of residence within the required timeframe.

HEAD – Geneva Contact Person for Military Affairs:
Celine Bingol

Informatic problems: an online support service and a hotline are at disposal.

Online support service
Call center : +41 22 558 58 58

All official documents related to your curriculum (semestrial attestation, ECTS, etc.) are on your Student Portal. 

Other useful documents such as reimbursement forms or other are on Intranet HES-SO Genève

For amelioration proposals
Application qualité " Jamelieore"

Wifi Networks
2 Wifi Networks are available in HEAD's buildings. We recommend that you use the Eduroam Network. Instructions are available here.

Photocopy - White badge & payment system
All information upon the new system of payment, pre-paid card, password and means of payment are available here.
https://head.hesge.ch/infolab/systeme-monetique/

Adobe Creative Cloud
HEAD provides free access to the Adobe Creative Cloud for students of all its departments. Instructions for download and installation are here.

Personal data storage
HEAD provides data storage possibilities for students here.

Cafeteria
Self service cafeterias (vending machines) are at disposal in each building of the school. Students are responsible for keeping these cafeterias clean and functional.