Medical consultation for students at HUG
If you need to see a general practitioner, two dedicated services are available to students at Geneva University Hospitals (HUG). These services can provide medical prescriptions, referrals (physiotherapy, occupational therapy, dietetics, psychotherapy, etc.), orders for medical tests (blood work, urine tests, imaging, etc.), or medical certificates.
Télémaque (HUG@HOME)
Télémaque offers a general medicine video consultation within three working days. As this is an initial teleconsultation, you may be directed to additional healthcare services if further medical follow-up is required.
Consultations take place remotely via smartphone, tablet, or computer. A stable internet connection is essential.
Consultations are available in French or English.
Cost: CHF 30.– (uniform TARDOC tariff)
Student consultation
This service offers general medical consultations, including the possibility of follow-up for chronic conditions (such as diabetes or hypertension).
Location:
4, rue Gabrielle-Perret-Gentil, 1205 Geneva
Primary Care Medicine Department – Building A, 2nd floor
Consultations are available in French or English.
Billing: According to the standard TARDOC tariff.
Reimbursement of consultation fees at HUG
Student consultations at HUG are reimbursed by Swiss health insurance providers (excluding managed-care/network models) and by insurance schemes for international organizations. Coverage may also be provided by foreign insurance companies (European or non-European).
We encourage you to check the coverage provided under your insurance policy. The deductible and co-payment will apply.
If you are experiencing difficulties covering all or part of the cost of consultations at HUG, please consult the available financial assistance.
Need Financial Assistance?
If your resources are limited, solutions are available. The cost of consultations related to your health should not be a barrier.
To help you cover the costs of medical consultations at the HUG, as well as any specialist consultations to which you may be referred, HES-SO Genève offers specific health access support, in partnership with the University of Geneva, under certain conditions. This financial support also applies to consultation fees with Télémaque and to those prescribed by Télémaque.
Check the eligibility criteria, submission deadlines, and the list of required documents before submitting your application via the University of Geneva’s online form.
Detailed information on the financial aid available to you is also available on the dedicated Student Affairs web pages.